FAQs

Absolutely. You can change sizes, quantities, sun exposure, etc of your planter order as well as purchase member-exclusive add-on items at any time when you sign in to your account. 

Yes, if you have a permanent container or a unique flower bed that you'd like us to fill, following our Simple and Grand designs, we can use the same easy subscription-based model. Our custom work process is as follows:

• Canoyer at Home's designer will meet with you to understand your decorating needs throughout the year.
• We will propose project parameters and a quarterly cost to maintain your desired needs. 
• Our highly qualified installers will visit at the beginning of each season to freshen up your designated areas.

We can often offer referral bonuses. Please contact us for details.

Canoyer at Home's focus is simplifying your life by providing a truly grand experience. If you'd like to renew your subscription and continue enjoying our service, there is no need to do anything.

To cancel your subscription, please email us and we're happy to help. Once your cancellation is processed, your subscription fulfillment will continue until credit is depleted. 

Shipping is always FREE

We'd love to, as long as the shipping address is within our delivery zone. Simply enter your desired shipping address during checkout. This will be entered separately than your billing address which is tied to your credit card account. We do not ship any order without proper billing information.

Life happens. You will not be charged or held responsible if your pot is damaged or missing when we come to pick it up. However we do like to recycle the pots and soil so we can mitigate some of the massive waste occurring in the industry so we ask that you don’t simply dispose of last season’s pots and soil but allow us to pick it up instead.

We wait until the weather is just right before delivering your seasonal planter. Upon delivery, we will place your planter in the requested location and remove last season’s arrangement. We take care of the composting and recycling for you!

You are welcome to keep your planter as long as you'd like. When you are done with it, we'll pick it up when we deliver your next arrangement. To communicate your wish to hold on to the planter, either leave a note on your planter during our delivery dates, or email us at info@canoyerathome.com to add a note for our delivery team.

Following are our standard seasonal planter delivery times: Spring (April 1-21), Summer (May 17-June 1), Fall (September 10-21), Winter (November 1-December 5). Fresh flower delivery begins the Tuesday after your order. These dates are approximate because every season is different and we want to deliver our products at the perfect time so that you are free to enjoy them without worrying about the elements such as frost or excess heat. We will inform you of any potentially hazardous weather in an effort to protect your plants as well as keep you updated with a definite delivery date.